Abeer Dyoub (DISIM, University of L'Aquila, Italy) |
Stefania Costantini (DISIM, University of L'Aquila, Italy) |
Ivan Letteri (DISIM, University of L'Aquila, Italy) |
Francesca A. Lisi (DIB & CILA, University of Bari "Aldo Moro", Italy) |
Dialogue Systems are tools designed for various practical purposes concerning human-machine interaction. These systems should be built on ethical foundations because their behavior may heavily influence a user (think especially about children). The primary objective of this paper is to present the architecture and prototype implementation of a Multi Agent System (MAS) designed for ethical monitoring and evaluation of a dialogue system. A prototype application, for monitoring and evaluation of chatting agents' (human/artificial) ethical behavior in an online customer service chat point w.r.t their institution/company's codes of ethics and conduct, is developed and presented. Future work and open issues with this research are discussed. |
ArXived at: https://dx.doi.org/10.4204/EPTCS.345.32 | bibtex | |
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